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Patient Admission and Discharge Information

Patient eAdmissions Registration

Thank you for choosing Parkwynd Private Hospital for your hospital stay.

In order to ensure timely processing of your admission, we request that you complete the online admission form as soon as possible for general admissions.

To assist you with this process, please have the following information at hand:

  • Admitting Doctor, admission date, procedure date and procedure
  • Emergency contact details
  • Funding details eg, private health insurance, Department of Veterans' Affairs, WorkCover SA (now ReturnToWorkSA), etc
  • Medicare card, concession card(s), Ambulance Membership card
  • List of medication(s) and dosage

Important. If you are registering as a new user, you will also require a valid email address and mobile phone number to submit your eAdmission online.

To easily view the content of your forms once complete, we recommend downloading the latest version of Adobe® software.



Need help?

If you need assistance with completing your eAdmission forms, please contact us on 08 8159 5900 between 6.30am – 5.00pm Monday to Friday.


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Insured Patients (patients with private health cover)

Parkwynd Private Hospital has agreements with the majority of private health funds to cover the hospital charges for your admission. Depending on your level of cover, some policies require you to pay an excess or co-payment and you will be asked to pay this prior to, or on admission. In addition, health fund policies require members to serve waiting periods before they will provide cover, and some levels of cover have excluded services. Pre-existing ailment rules may also apply and your cover may be subject to these rules. We therefore strongly recommend that you contact your health fund to confirm your cover prior to your admission. Your account for hospitalisation will include your accommodation and theatre fees and other chargeable items in accordance with Parkwynd’s current fee agreement with your health fund.

On arrival you will be asked to complete and sign a health insurance claim form which we will submit directly to your health fund on your behalf.

It is important that you know that in the event that your health fund rejects your claim for reimbursement for any reason, the hospital will seek to recover any amounts outstanding from you. This is why it is important that you check your level of cover with your health fund prior to admission.

Medicare / Doctor's Fees

Medicare does not cover any private hospital accommodation (room charges) nor theatre fees as this is covered by your private health insurer. Doctor's fees are covered by Medicare and your private health insurer and depending on your Doctor and health insurance cover there may be a gap payable. You should discuss these charges with your Doctor and your health fund. You may also receive separate accounts for the following:

  • Attending Surgeon / Assisting Surgeon / Anaesthetist
  • Attending Physician (non-surgical stay or medical consultation)
  • Medical Imaging (if x-rays or scans were required)
  • Pathology (if any tests such as blood tests or biopsies were required)
Payment Methods

Parkwynd Private Hospital accepts cash, bank cheques, money orders, eftpos©, Visa and MasterCard for any amounts payable.

Please note a surcharge applies for credit card transactions.

Self-Insured Patients (patients without private health fund cover)

If you are self-insured you will be required to pay an estimate of the total amount of the hospital account prior to admission. To obtain an estimated hospital quote contact our helpful accounts staff on 08 8159 5900. Although we endeavour at all times to provide an accurate estimate, unforeseen circumstances can occur and additional costs may be incurred.

WorkCover / Third Party Insurance

If your admission is as a result of a WorkCover, Third Party or Public Liability claim, we require prior written approval for your admission from the relevant insurance company. Once this approval is received, your admission can progress and you can get back on the road to recovery.

Where claims have not been approved by the insurance company, we can provide you with a written quote and you can choose to be admitted as a self-insured patient. Just contact our accounts staff on 08 8159 5900 to discuss further.

Prescriptions

HPS Pharmacies provide pharmacy services for our hospital. If you have any questions related to an account, or a general enquiry, please contact them directly on 08 8193 9000.

Regular Medications

Please bring to the hospital all medication, including complimentary therapies you are currently taking, in the original dispensed packaging and repeat authority/ prescriptions and give to the nursing staff on admission. It is very helpful if you can bring a typed list of current medications from your General Practitioner. Knowing what medications you are taking is important information for Doctors and nursing staff providing your care.

Your medication will be administered to you by the nursing staff as ordered by your Doctor. Any unused medication will be returned to you on discharge. Ask your Doctor if you should take your regular medication on the morning of surgery or cease any of your medications prior to surgery.

In the interest of safety, please do not keep any medication in your locker or on your person. Taking medications that should not be taken after surgery can have serious consequences.

Parent / Carer Boarding Fees

Parents / Carers of patients aged 16 years and under are welcome to stay overnight. There are standard boarding rates available which cover the cost of food and accommodation. If you would like to stay with your child please discuss this with our nursing staff on your arrival or at your pre-admission phone call from the hospital the day prior to the booked procedure.

Patient Transport

Medicare does not cover ambulance costs. Some private health insurance policies do cover the cost of an ambulance. However, many only cover you for emergency services. Please contact your health fund to determine your level of cover. If you have separate ambulance cover please advise us.


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Your hospital admission will be arranged by your Doctor who will inform you of the day and in some cases, the time you need to come to hospital.

All patients will be contacted via phone the day prior to your admission by Parkwynd’s Reception staff. During this call we will discuss your hospital visit, confirm relevant information with you (eg, admission and fasting times if not provided by your Doctor) and will assist to answer any questions you may have about your stay.

On your admission day, please go to the Reception desk located at the main entrance of the hospital. After your admission has been registered and your identification details have been confirmed as correct by you and our Reception staff, you will be transferred to Sinclair ward or the patient waiting lounge.

Further information is provided below for patients being admitted for Day Surgery or surgery requiring an overnight stay.

Day Surgery

Preparation for Your Stay

On the day of your admission, we ask that you shower and put on comfortable garments that are easy to remove, as you will be required to change into a hospital gown.

Please ensure you bring everything applicable to your admission including the following:

  • Surgical consent form if not already supplied to the hospital
  • All relevant x-rays / scans
  • Health Care card / Pensioner concession card / Pharmaceutical safety net card / Health fund membership card
  • Veterans' Affairs card / Medicare card / Worker’s Compensation Claims agent details
  • All medication currently being taken, in the original packaging

What Not to Bring

  • In the interests of safety, we request that you do not bring hairdryers, talcum powder, wheat bags, hot water bottles or heat packs of any kind to hospital. Parkwynd Private Hospital does not accept responsibility for loss or damage to personal property

Please DO NOT do any of the following:

  • Drink or eat anything for six hours prior to surgery (unless otherwise instructed by your Anaesthetist)
  • Smoke cigarettes or chew gum
  • Wear jewellery (a wedding ring and watch are permitted)
  • Bring valuables (eg, large amounts of cash)
  • Wear make-up / nail polish / false eyelashes

Please contact your Surgeon if you experience any change in your condition prior to the day of your operation (eg, feeling unwell or have a temperature etc.)

Please arrange prior to your surgery for a family member or friend to be available on the day of your operation to escort you home and remain with you overnight. Most Surgeons do not allow their patients to catch a taxi, drive a vehicle or use public transport after having a procedure and it is also a recommended that a responsible adult be with you for the first 24 hours when discharged from the hospital.

Admission to Day Surgery

After your admission has been processed and your identification details have been confirmed as correct by you and our Reception staff, you will be directed to the patient waiting lounge. From the patient waiting lounge you will be called and escorted by one of our nursing staff into the Day Surgery Unit, where you will be admitted and information provided to you about your stay in hospital.

You will often meet with your Anaesthetist prior to your surgery and be able to address any questions or concerns you may have. To ensure you don’t forget to ask anything, we have provided a pad and pen located in the drawer next to your Day Surgery chair.

We ask if you do require a medical / carer’s certificate please advise nursing staff on admission.

While we aim to keep your waiting time to a minimum, the nature of surgery sometimes means there may be a delay due to unexpected / extended needs of other patients. Please don’t be alarmed if there are several people called before you, as patients are admitted according to the order of the theatre list, which is not necessarily in the order that you arrived at the hospital.

nursing staff will make every attempt to keep you informed about any delays in your estimated theatre time and ask for your patience and co-operation.

Post-Operative Management

After your procedure you will spend some time in the Post Anaesthetic Recovery Unit, prior to returning to the Day Surgery Unit. On your return our dedicated nursing staff will monitor your post-operative recovery and make you as comfortable as possible.

Discharge from Day Surgery

At the time of your admission we aim to give you and your family member / friend an approximate discharge time from the hospital.

On discharge nursing staff will provide you with written information regarding your stay, including the following:

  • Specific post-operative instructions (if not already provided to you by your Surgeon)
  • Post-operative follow up appointment, date and time (if required)
  • Medication instructions (if required)

All of your discharge information will be explained to both you and the family member / friend escorting you home to ensure that the information provided is understood and any questions can be answered prior to you leaving the hospital.

A copy of your nursing discharge summary is provided to you and to ensure all information regarding your stay at Parkwynd Private Hospital is communicated to your local healthcare provider, your nursing discharge summary is also faxed to your local General Practitioner or referring Specialist, unless you do not wish this to happen.

Things NOT TO DO for the first 24 hours after leaving hospital:

  • Use any dangerous machinery or tools
  • Sign any legal documents
  • Drink alcohol
  • Activities which requires coordination and / or a high level of alertness
  • Drive a motor vehicle (motor vehicle insurance policies may be void in the event of an accident)

Your Surgeon will advise you if the time frame varies on any of the above activities

Overnight Stay

Preparation for Your Stay

On the day of your admission, we ask that you shower and put on comfortable garments that are easy to remove, as you will be required to change into a hospital gown.

Please ensure you bring everything applicable to your admission including the following:

  • Surgical consent form if not already supplied to the hospital
  • All relevant x-rays / scans
  • Health Care card / Pensioner concession card / Pharmaceutical safety net card / Health fund membership card
  • Veterans' Affairs card / Medicare card / Worker’s Compensation Claims agent details
  • All medication currently being taken, in the original packaging
  • A list of all current medications from your General Practitioner (preferably typed)
  • All medication repeat prescriptions
  • Sleep / night attire / dressing gown
  • Slippers (non-slip)
  • Toiletries
  • Spectacles and case
  • Mobility / walking aid (if required)
  • CPAP (if required)

What Not to Bring

  • In the interests of safety, we request that you do not bring hairdryers, talcum powder, wheat bags, hot water bottles or heat packs of any kind to hospital. Parkwynd Private Hospital does not accept responsibility for loss or damage to personal property

Please DO NOT do any of the following:

  • Drink or eat anything for six hours prior to surgery (unless otherwise instructed by your Anaesthetist)
  • Smoke cigarettes or chew gum
  • Wear jewellery (a wedding ring and watch are permitted)
  • Bring valuables (eg, large amounts of cash)
  • Wear make-up / nail polish / false eyelashes
  • Please contact your Surgeon if you experience any change in your condition prior to the day of your operation (eg feeling unwell or have a temperature etc.)
Please contact your Surgeon if you experience any change in your condition prior to the day of your operation (eg, feeling unwell or have a temperature etc.)

Admission for Surgery requiring Overnight Stay

After your admission has been processed and your identification details have been confirmed as correct by you and our Reception staff, you will be directed to the ward, or in some instances to the patient waiting lounge.


When you are settled into your allocated room one of our nursing staff will admit you and provide you with information about your stay in hospital. We ask if you do require a medical / carer’s certificate please advise nursing staff on admission.

While we aim to keep your waiting time to a minimum, the nature of surgery sometimes means there may be a delay due to unexpected / extended needs of other patients. Nursing staff will make every attempt to keep you informed about any delays in your estimated theatre time and ask for your patience and co-operation.

Post-Operative Management

After your procedure you will spend some time in the Post Anaesthetic Recovery Unit, prior to returning to the ward. On your return, our dedicated nursing staff will monitor your post-operative recovery and make you as comfortable as possible.
Accommodation

At the time of admission, your bed will have been allocated on the basis of clinical need and bed availability. Our hospital has a mix of private and share rooms. We will endeavour to provide you with a private room for your stay if this is your wish but this will not always be possible.

Sinclair Ward: Each room is furnished with a single wardrobe for storage of clothes etc, and a bedside locker to place personal items such as reading glasses and books. Also there is the provision of a television, telephone, access to Wi-Fi and a call bell for nursing assistance.

Local and mobile phone calls are free of charge. STD and ISD cards can be purchased if required in $5, $10 and $20 denominations.

Day Surgery Unit: Several televisions are located within the Day Surgery Unit and each Day Surgery chair has a locker located next to it to place personal items.

Meals

Parkwynd Private Hospital aims to provide you with a selection of appetising meals made freshly on site to provide the appropriate nourishment to aid recovery. Please advise your Nurse if you have any special dietary needs.

Newspapers

The Advertiser newspaper will be available if required. Please enquire with nursing staff for distribution.

Personal Effects / Valuables

We strongly advise patients not to bring valuables, jewellery or excessive sums of money to hospital. Parkwynd Private Hospital does not accept responsibility for loss or damage to personal property.

Electrical Equipment

Patients bringing electrical items into the hospital will be liable for any damage caused if they are faulty or misused. For this reason we encourage you not to bring in electrical items. If you do bring an electrical item with you it needs to be tested and tagged on admission. Please ask staff to notify maintenance at the time of your admission if you have items requiring testing.

Hairdryers are available for patient use if required.

Falls Prevention

Patients have an increased risk of falling whilst in hospital due to the unfamiliar environment, changes in mobility and strength and the influence of some of their medications. Your safety is of paramount importance to us therefore we ask that you take some simple measures to assist us:

  • Sleepwear should be no longer than knee length
  • Dressing gown should be no longer than knee length
  • Slippers, socks and shoes should be non-slip and flat
Patient Centred Care

Parkwynd Private Hospital supports Patient Centred Care which encourages active involvement of patients and their families in the decision making and planning of care. Parkwynd Private Hospital staff are respectful of and responsive to individual patient preferences and values.

Please discuss any concerns or questions with the nursing staff.

Pressure Injury Prevention

A pressure injuries is an area of skin damage such as a wound, sore, ulcer or areas of persistent reddening caused by direct pressure or friction.

To prevent pressure injuries occuring, keep active by shifting your position on a regular basis. Let nursing staff know if you have any sore spots on your body and they will assist to implement additional prevention methods such as a pressure relieving mattress.

Discharge time is 10.00am unless otherwise stated by your Doctor or Nurse.

We ask that you make arrangements to be picked up accordingly. If you are unable to leave hospital at this time, please discuss with nursing staff.

A copy of your Nursing Discharge summary will be provided to you along with any specific information from your Doctor. To ensure all information regarding your stay at Parkwynd is communicated to your local healthcare provider, your Nursing Discharge summary will also faxed to your local General Practitioner or referring Specialist unless you do not wish this to happen.

Prior to Discharge

Before you leave hospital make sure that you or your carer:

  • Know what further care you require at home
  • Collect medication that will be required
  • Know when and where your follow-up appointments are
  • Collect any x-rays or imaging tests performed
Transport Home

We advise that you should be in the company of a responsible adult for 24 hours after a procedure and you must have somebody escort you home from the hospital.

Our Assistance

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